SHIPPING POLICY
Caviar Experts Orders
*Our caviar is shipped refrigerated in our custom designed insulated packaging, and will keep cold for up to 48 hours. Your shipment will arrive fresh, usually the day after it is ordered.
*Orders for perishable items received by 3:00 PM London Standard Time, Monday through Thursday, are processed and shipped the same-day unless a later ship date is requested. Orders received on Friday are processed same-day only if accompanied by an extra Saturday Delivery fee of £15.00 per address to our standard shipping charges.
*Please note that Saturday delivery is not available to all locations. If your order is urgent, please call us and we will do whatever we can to expedite it.
*Standard shipping and handling charges are£35.00 for overnight perishable items. Non-perishables items will be charged the lower ground rate of £15.00.
*Online images are representations only. Actual products or brands may vary.
Accurate Shipping Quotes
If you would like to receive an accurate shipping quote, please contact us with your full name and address. If the shipping cost is less than our flat rate shipping, we will give you store credit before checkout, or send a refund check along with your shipment after you complete your order.
Customer/Address Information
1. Caviar purchased through Caviar experts can only be shipped within UK . International customers should contact us for info and pricing on overseas shipments.
2. Carriers will not deliver to a PO Box. Please indicate a full shipping address and telephone number when ordering.
3. We are not responsible for incorrect addresses. Please carefully check name, address and post code of recipient.
4. To prevent fraudulent activity, new customers who place orders that have different “Bill to” and “Ship to” addresses will be contacted before their order ships. Such orders will not ship until the purchaser confirms the shipment.
5. Please provide any “Special Shipping Instructions” at checkout, in the “Order Instructions/Comments (Optional)” field of the order confirmation section. We are not responsible, for loss or damage to deliveries requested with “no signature required”, or, for delivery delays that are beyond our control.
Receiving Shipments
Please inspect all packages and products immediately at delivery. For greater success in filing a claim, be sure to keep any damaged goods or packaging in the same condition as delivered. Contact us and/or the carrier with any issues regarding a damaged or tampered with shipment.